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Don't look now, but e-travel is booming -- and strangely, its successes are coming only after the dot-bomb and September 11, events that decimated related industries. Matthew Clark spoke with Dinesh Dhamija, CEO of highflying European e-travel firms Ebookers, as the company considers acquisitions, market share and the future.
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::E-COMMERCE

US government reports e-commerce rise
Thursday, November 29 2001
by Matthew Clark

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According to the United States Census Bureau, US e-commerce retail sales climbed 8.3 percent from the same time a year earlier to reach almost USD7.5 billion.

The Census Bureau, an agency within the Department of Commerce that has been tracking data on the people and the economy of the United states since 1790, said e-commerce sales in the third quarter of 2001 were 0.9 percent of total retail sales in the US. Total retail sales hit USD787 billion. The third quarter e-commerce figures, not adjusted for seasonal, holiday, and trading-day differences, were up 0.2 percent from the previous quarter, a notable figure considering that total retail sales were down 2.6 percent in the period.

Furthermore, the Q3 2001 figures are the third highest since the US government began keeping records on e-commerce in 1999. The highest figure came in the fourth quarter of 2000 when e-commerce sales in the US reached USD8.88 billion representing 1.1 percent of total retail sales. The second highest figures were in the next quarter, or the first quarter of 2001, when retail sales reached almost 7.6 billion.

Although the new statistics demonstrate that e-commerce only remains a marginal portion of total retail activity in the world's largest economy, they do show that e-commerce sales, both as a portion of total retail sales and as a standalone figure, are on the rise. In fact Wednesday's e-commerce statistics from the Census Department show a rise of around 40 percent in terms of total e-commerce retail sales since the fourth quarter of 1999 (USD5.26 billion to USD7.5 billion respectively).

The figures also demonstrate the relative strength of the sector in an economy that that is now said to be receding. On Monday the National Bureau of Economic Research announced that the US officially entered a recession in the second quarter of 2001. But in that period e-commerce retail sales climbed at a faster rate than total retail sales.

While the Census Bureau does not forecast expectations for the upcoming quarters, research companies such as Gartner have said that e-shopping sales will hit USD11.86 billion in North America this holiday season and more than USD25 billion worldwide. According to Gartner, last year e-commerce holiday sales hit USD9.1 billion, in line with the figures given by the Census Bureau.

The GartnerG2 survey of 16,449 US respondents showed that 80.5 percent said they are inclined to shop at the same rate on-line this year, 13.6 percent said they will spend less on-line this holiday season and six percent said they will spend more.

Growth in Web users has been paralleled by growth in the number of e-tailers. In Europe there has been a rapid increase in brick-and-click retailers coming on-line and improving their proposition in 2001, Gartner said. "E-tailers continue to improve their Web site functionality by offering stock checking, order tracking and keeping their customers informed by e-mail," said Gill Mander, business analyst for GartnerG2 Europe. "More flexible delivery times and new delivery methods are also encouraging customers to buy on-line."

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